Schlage Door Lock Keeps Going Offline

I am beginning to think that i have a hub.

Schlage door lock keeps going offline. It seems to affect all types of devices ge light switches gocontrol garage door controllers aeotek multi sensors and schlage door locks. Keep in mind that your lock might be named something differently other than front door. Disconnect the battery pack and tap the schlage emblem 2 4 times to completely discharge the lock. Here are some things to keep in mind if your lock is offline.

Not sure if there were any firmware updates in the last 24 hours that caused it or what may have happened. Fall offline after a couple days. When the pop out menu appears tap on front door under locks. I have two schlage touchscreen deadbolts.

Next scroll down and tap on alarm security. Whether you re looking for the correct pronunciation of schlage or instructions on programming a keypad lock this is a great place to start. If i reboot the hub through the ide they come back online. Both of my schlage touchscreen deadbolts went off line yesterday.

Next press and hold schlage emblem while reconnecting the battery pack look for the 3 green check marks on the touchscreen of the lock. If your lock is offline there are still some ways you can lock and unlock your door. 4 schlage connect locks connected to wink. Even if your lock is offline most passcodes will still work.

They ll show online for a little while and then go offline again. We re at your service with strong support for all your schlage style security and installation questions every step of the way. Anyone else with schlage locks find that they re offline this morning. I tried powering the locks off and on and i can still lock and unlock it by entering in the codes from the lock.

But when i do lock or unlock from the app or operate the lock physically then the device shows online in smartthings app. Starting last week every few hours around 7 10 z wave devices are going offline. If your lock is having trouble reaching guard or connect it will appear as offline in the nest app. Other one is actually slightly newer and it is offline 75 of the time.

Browse commonly asked questions below or scroll down to submit your own. At times we all need assistance. Somunleashed march 29 2019 4 16pm 1. Smart locks electronic locks hardware accessories find a retailer.

Our experts will keep you in the know. One of them is working 100 of the time without issues. Friday september 4 2020. Start by selecting your lock in the app and then tapping on the settings gear icon in the top right corner of the screen.

It does not directly connect to wi fi. Schlage connect touchscreen deadbolt keep going offline. I have tried several z wave repairs that all fail on multiple devices.